Terms and Conditions
Welcome to 53 Karat!
This section contains the terms and conditions governing the use of the site www.53karat.ca. When you visit or use this website, you formally agree to be bound by the terms and conditions set out below and agree to abide by them and all applicable laws. Do not use the website if you do not accept the terms and conditions.
USE OF PRODUCTS:
We are not responsible for improper handling of health and beauty products for sale on the site. For personalized and in-depth advice, we suggest a virtual consultation via our website or our social networks, or simply a visit to the store.
53 Karat is committed to ensuring that you are fully satisfied with your purchases. For this reason, we guarantee all our products for sale on our site. 53 Karat reserves the right to judge requests that seem unreasonable and/or abusive.
If you are not satisfied with your purchase, you can return the product to us. The shipping costs of the initial order cannot be refunded.
In the event of a defect in the electrical appliances, 53 Karat agrees to replace the latter free of charge under the warranty issued by the manufacturer, provided that the customer returns the appliance in the original box as well as all its accessories, accompanied by the original invoice. It should be noted that breakage due to improper handling by the customer is not covered by this warranty.
We do not guarantee hair extensions that have received a coloring and/or bleaching and/or cutting treatment. We do not guarantee the result of home treatments to extensions.
All return costs are at your expense.
53 Karat may, at its sole discretion, choose not to process or cancel your order in special circumstances, such as stock shortages or pricing errors. We will contact you as soon as possible and refund the customer for any unprocessed or canceled orders.
The buyer is the end user of the goods.
Buyer agrees that all purchases are for personal use and will not be resold to others for any reason.
By submitting an order, the buyer is bound by these terms and conditions.
Prices displayed online may differ from in-store prices.
53 Karat disclaims all responsibility for errors in the display of prices and descriptions of products on the online store.
All prices listed on the site are in Canadian dollars and do not include applicable sales taxes and shipping costs.
For all orders from Canada, 53 Karat will add Federal Sales Tax and applicable Provincial Sales Tax.
Delivery in Canada only.
For regular purchases, we promise to ship your order within 2 to 6 business days by Canada Post.
The applicable delivery charges may vary depending on your purchase, its weight and the delivery address.
Shipping costs include packaging, handling and postage. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay shipping costs for each of them. Your package is shipped at your own risk, special care is taken with packages containing fragile products.
Free delivery in Canada is applicable on a minimum purchase of $75 after applicable promotions and before taxes. Please contact us by email for more information.
Packages are generally dispatched within 48 hours after receipt of your payment. All our packages are shipped via standard Canada Post services.
NON-RECEIVED PACKAGE POLICY
We work with delivery services equipped with tracking systems to ensure that your packages are delivered to your delivery address.
If your item was delivered according to our tracking system, no refund will be offered.
If you haven't received your package despite being tracked, please contact us so we can work with the delivery service to resolve the issue. We will do our best to help you recover your package or find an appropriate solution, but no refund will be possible.
We take the satisfaction of our customers to heart. Do not hesitate to write us an email at email@example.com for any other questions or comments about your shopping experience on our website.
Thanks for trusting us!